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Privacy Policy

1. Introduction

a) We are committed to protecting and maintaining the confidentiality of information about you. This Privacy and Cookie Policy (hereinafter the “Policy”) sets out how we process the information that you provide to us or that we collect about you.


b) By “data on you “and” your information “we include data identified or identifiable natural persons. “Data about you” may include, for example, your first and last name, address, phone number, email address, age, gender, game settings. Anonymous information that we cannot associate with your person is not classified as “Data about you”.

For more information about the Data that Solaris Studio collects, go to Section 3 “When does Solaris Studio collect your Data and for what purpose?”


c) We may receive information about you when you use the following services:

– Our websites, including and any other Solaris websites on which this Policy is published (hereinafter referred to as the “Websites”).       

– Our products and services (including support services), which may be accessed through third-party platforms, web applications or social networks (collectively, “Additional Services”).

Solaris Studio teams create original and memorable experiences so that players can have fun, interact with others and take pleasure through our games, applications, websites and online services (collectively hereinafter referred to as our “Services”).


d) We respect your right to the confidentiality of data about you and will process such data and other information provided by or collected about you solely in accordance with this Policy and applicable law.


e) Please read this Policy carefully. If you want to use our Services, you must accept the Agreement and the terms of this Policy. By accepting the terms of this Policy, you confirm your consent to the collection and processing of certain information about you for the purposes set out in this Policy and in accordance with it.


2. Can minors access our Services?

The age at which minors can have access to some of our Services depends on the personal data protection laws of each country. For more information, please see the article on the access and terms specific to minors in our Terms of Use of the Solaris Studio Services.

We acknowledge that we have special obligations to protect children’s data. We will not knowingly collect children’s data or process it without parental knowledge. In the context of this Policy, “child” means an individual under the age of 18 (or the legal minimum age to consent to the collection and processing of data, if applicable law provides for a different age).


3. When does Solaris Studio collect your Personal Data and for what purpose?

We may collect your Data when:


a) You subscribe to the Solaris Studio newsletter.

You can unsubscribe at any time by clicking on the unsubscribe link at the end of each newsletter.


b) You sign into our Services with a social login or your credentials from a third party platform (for example, Facebook, Google).

We collect the Data that you have agreed to share via the social media site or third party platform in question.


c) You make a purchase in our games and in our online services.

We collect the Data needed to process your purchase, such as your last name, first name, mailing and email addresses, country, bank details and purchase history. This Data is sent to our partner service providers that are in charge of the payment and the delivery of your purchase (to learn more, go to Section 5 “How does Solaris Studio share your Personal Data?”).


d) You use our games, applications, websites and online services on a computer or mobile telephone.

We collect:

-Your game data, to improve your experience and the security of our Services such as: achieved game levels, rewards, rankings, completed game missions, statistics including the game time or the use of the various features as well as the data associated with any bugs and malfunctions.

-Your login and browsing data, to enable the operation and security of our Services, such as: visited pages, identifier of your device and the connection (IP address, MAC address), login dates and times, information concerning the browser and the operating system you use.

-We use various types of technologies such as cookies to collect such data when you use our Services or visit a third-party site where we and our partners provide content or carry out content use analysis.


-We allow some of our partners to set and access their cookies on your device. These partners’ use of Cookies is subject to their own privacy policies and not this Privacy Policy.

-Please note that these settings may affect your ability to shop online or to access certain features of our Services whenever these Cookies are needed for the operation of our Services.

-Solaris Studios, may on iOS games, integrate Apple’s TrueDepth API to provide you with the animoji feature. If you choose to use this feature, the TrueDepth API allows the game to use the camera of the iPhone to change your face for an in-game character face. No face data nor any other biometric data is stored or sent to Solaris Studios servers or any third party.


e) You play a Solaris Studio game on your console.

We may collect Data such as your age, country, user name and email address, which has been provided on your consoles in order to simplify the creation of your Account.

We also collect data transmitted by console manufacturers such as your console identifier, your game data as well as the data associated with any bugs and malfunctions.


f) You interact with other players (forums, chat rooms, Solaris Studios social media pages).

We collect Data such as your user name, IP address, the date, time, and we save the content of your messages to allow you to interact with other players in a secure environment.


g) You are exposed to personalized advertisements or content on our Services or those of our partners.

We collect Data such as your age and gender, the advertisement and the number of times it was watched, its location in the game and the identifier of your device. We also collect information about your actions in relation to the advertisement, such as the sites visited as well as the dates and times of the visits.

We can combine the Data collected with our partners when you use our Services. We also combine this Data with demographic, advertising and market studies or with other analytic surveys.

We may also use all of your Data collected to offer you personalized advertisements, products, services or content (hereinafter referred to as “Personalized Content”) via our Services or those of our partners.


h) You take part in a contest or survey organized by Solaris Studios.

We collect your last name, first name, date of birth, mailing and email addresses.

We use this Data to administer the contest or the survey, to send you promotional offers and/or for internal statistical purposes.


i)   You contact us via the Solaris Studio Customer Support portal or social media.

If you contact us via the Customer Support portal, we collect Data such as your last name, first name, user name, and email address, date of birth, country, console identifier and games registered on your Account, depending on your questions or requests.

If you contact us via social media, we collect some of the Data included on your profile.

We only use this Data to appropriately respond to your questions and requests.


j)   You do not comply with the rules of the game.

When you use our Services, we ask that you comply with the Terms of Use of the Solaris Studios Services and the codes of conduct associated with our Services which are intended to protect our users, employees and more generally Solaris Studios’ rights.

If you do not abide by these rules, you may be sanctioned including in the event of inappropriate conduct, cheating or toxic behavior. We will keep your Data for the time needed to apply these sanctions. This Data may include for example your Account identifier, your game data, your IP address, the identifier of your device and your chat history.


4. How long does Solaris Studio keep your Personal Data?

Unless the law specifies a different retention period, Solaris Studio will only keep your Data for the time strictly necessary to carry out the operations for which said Data has been collected by Solaris Studio.

For example, we will keep the Data associated with your Account until the closure of the Account. In some cases, the Data may be kept for a longer period such as when it is needed for us to apply for a sanction.


5. How does Solaris Studio share your Personal Data?

We may share your Data with:


-Solaris Studio subsidiaries involved in the administration of the Services.

-The technical service providers involved in the supply of the Services (for example, product delivery, promotion of the Services, to act against inappropriate conduct, cheating and toxic behavior). As subcontractors, these service providers are under the same obligations as Solaris Studio to comply with applicable personal data protection laws.

-The partners who use your Data to provide you with personalized advertisements or Personalized Content.

-Other companies, only in the event of transfer of Solaris Studio’s activities.

-Administrative or judicial authorities, to verify the proper use of the Data by Solaris Studio or for the purposes of an investigation, in compliance with applicable law. Solaris Studio always verifies the legitimacy of the request.

-In such cases, your Data may be transferred to countries located outside of the European Union who provide an equivalent level of protection. In the event of transfer to other countries, the protection of your Data is especially ensured by the signature of standard contractual clauses approved by the European Commission.


6. When can Solaris Studio use your Data?

We can use your Data in one of the following circumstances:

-The existence of a contract between you and Solaris Studio to provide you with Services. You enter into this contract with Solaris Studio by accepting the Terms of Use of the Solaris Studio Services.

-Solaris Studio’s legitimate interest (or reasonable expectations of users), to offer you the best possible user experience, such as to ensure the security of the Services, moderate the community, respond to your requests and questions or to send you newsletters.

-Your consent to offer you advertisements, products, services or personalized content depending on your user profile.

-Solaris Studio is entitled to change this policy at any time. We will inform you of the material updates and recommend that you consult this policy on a regular basis or contact us if you have any questions. Using our Services following such a change means that you accept any changes.



If you have any questions about this document, please contact:

The Data Protection Officer and his or her team here.

[email protected]